Questions & answers

Tap a question to open it.

Using the app

How do I add a list or an item?

Tap + in the top right corner to start a new list and give it a name. To add an item, tap + add item under the list, type, and press Done.

How do I rename or delete a list?

Long-press the list’s name (for example WORK). You’ll get Rename, Uncheck all and Delete list. Deleting a list also deletes the items in it.

How do I delete, uncheck or start a timer on one item?

Long-press the item. You’ll see Start focus (or Uncheck if it’s already done) and Delete. Tapping the little box on the left checks or unchecks an item straight away.

How does the focus timer work?

Tap an item that isn’t done yet. The app asks “How long will this take?”. Pick a time (from 1 to 180 minutes) and tap Start. The page slowly fills with marker from the bottom as time passes. Tap Pause any time, or Done ✓ to finish and cross the item off.

Your estimate is remembered and shown next to the item, so next time the timer starts from it.

What happens if I leave the app while a timer is running?

The timer keeps accurate time. It’s based on the clock, not on the app staying open. When you come back, it shows the right amount of time left. With the unlock, the countdown also stays on your Lock Screen and in the Dynamic Island.

What if I close the timer without tapping Done?

Tap × to stop without finishing. The item stays open on your list. If you focused for more than about 20 seconds, the time still counts towards your weekly stats.

Does the screen stay on during a timer?

Yes. While the timer screen is open, the app keeps your screen from dimming and locking. It goes back to normal when you close the timer.

Does the app send notifications?

No. The app doesn’t ask for notification permission. When the timer runs out you’ll feel a light haptic if the app is open, and the Lock Screen timer shows the countdown if you’ve left the app.

The unlock

What’s free and what’s paid?

Free forever: one list with as many items as you like, the fill timer, estimates, checking off and crossing out, and ruled paper with navy ink.

Unlock Everything adds graph, dot grid, legal pad and blueprint paper, five more ink colours, unlimited lists, the ring timer, weekly focus stats, and the Lock Screen timer and Home Screen widget.

Is it a subscription?

No. It’s a single payment. You’ll never be charged again for it.

I bought the unlock. How do I get it on my new iPhone or iPad?

Make sure you’re signed in to the App Store with the same Apple ID you bought it with. Open Crossed Off, tap the sliders icon at the top, then tap restore a previous purchase. You can also find the restore button at the bottom of the unlock screen.

The unlock screen says “the store is not reachable right now”

The app couldn’t reach the App Store. Check that you’re online, that you’re signed in to the App Store, and that in-app purchases are allowed under Settings › Screen Time › Content & Privacy Restrictions. Then close and reopen the app.

Can my family share the unlock?

Not at the moment. Family Sharing isn’t turned on for this purchase, so each Apple ID needs its own unlock.

How do I get a refund?

All payments go through Apple, so refunds do too. Visit reportaproblem.apple.com, sign in, and pick the purchase. If the refund is approved, the paid papers, inks and features lock again and the app goes back to the free page. Your lists stay put.

I made more than one list and then got a refund. What happens to my lists?

Nothing is deleted. All your lists stay on the page. You just can’t add another one until you unlock again.

Widget & Lock Screen

How do I add the Home Screen widget?

Touch and hold an empty spot on your Home Screen until the icons jiggle, tap Edit › Add Widget, search for Crossed Off, and pick the small, medium or large Today’s page widget. It shows the items you haven’t finished yet.

The widget says “part of the unlock”

The Home Screen widget and the Lock Screen timer come with Unlock Everything. Open Crossed Off and unlock, or tap restore a previous purchase if you've already bought it. The widget updates as soon as you leave the app.

The widget isn’t up to date

The widget refreshes when you leave the app and about once an hour. Open Crossed Off and go back to the Home Screen to refresh it. The widget always uses ruled paper, whichever paper you pick in the app.

The timer doesn’t show on my Lock Screen

The Lock Screen timer is part of the unlock, so check that first. If you've unlocked, Live Activities might be off. Go to Settings › Crossed Off and turn on Live Activities, then start a new timer. The Dynamic Island version needs an iPhone that has one.

Your data

Do I need an account?

No. There’s no sign-up and no login. Open the app and start writing.

Does it sync between my iPhone and iPad?

Not yet. Your lists are stored only on the device you write them on. The unlock works on all your devices, but each device keeps its own page.

Will I lose my lists if I get a new phone?

If you move to a new iPhone using an iCloud Backup, a computer backup, or Quick Start, your lists come across with everything else. If you delete the app or set up the new phone without restoring a backup, they’re gone. We don’t keep a copy anywhere.

What data do you collect?

None. No analytics, no ads, no tracking, no account. The full details are in the Privacy Policy.

Which devices does it run on?

iPhone and iPad running iOS or iPadOS 26.2 or later.

Still stuck?

Email simplehelpdesk321@gmail.com or visit the support page. We usually reply within two working days.